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Whether you have a question about a patio heater, need guidance on fire features, or want to check on an order, we are here to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days after your order is placed, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange a product for a different model?
Visit our Return Policy page for complete details.
How do I choose the right patio heater for my space?
Consider the size of your outdoor area, whether it is covered or open, and your primary fuel preference such as propane or natural gas. Our product descriptions include coverage details and specifications to help you match the right heater to your setting.
What is the difference between a fire pit and a fire table?
A fire pit typically offers a more open, round design suited for gathering, while a fire table incorporates a flat surface around the flame, providing both warmth and usable tabletop space. Both come in styles that work well for residential patios and commercial venues alike.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
